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Auto Key Services

Frequently Asked Questions

Everything Kampala drivers and riders ask us about chip keys, programming, pricing and what to bring.

Dark artistic photo of a steering wheel with key

Answers, in plain language

From chip keys to ignition faults, one call gets you a straight answer and a fair quote. If your question is not here, call us: we answer 24 hours a day.

What is a chip key?

A chip key, or transponder key, has a small computer chip in the head that is programmed to your vehicle’s immobiliser system. Most vehicles built from the mid-1990s onward use them. The chip and the car’s security system work together, cutting the risk of theft and making the vehicle harder to start without the correct key.

The chip holds a code, similar to a password. When you turn the key, your car’s computer checks that code. If it matches, the immobiliser allows the engine to start; if it doesn’t, the vehicle stays locked out even if the key physically turns.

A chip key is not just a cut piece of metal. It contains electronics that must be programmed to your specific vehicle using diagnostic equipment, which takes specialist tools and training most ordinary key cutters do not have. That is reflected in the price.

If your vehicle has an immobiliser, a plain non-chip key will not start the engine, even though it may still open the door or boot. Only a chip key programmed with the matching code will allow the vehicle to start.

We can supply and programme chip keys for around 85% of the vehicles on Kampala’s roads today. Call us on +256 757 204 638 with your make, model and year and we will confirm whether we can help before you come in.

No. Our equipment only needs one working chip key to cut and programme a duplicate, so a single working key is enough to get you a spare.

Yes. We repair broken and cracked key shells, and stock OEM and aftermarket shells if yours needs replacing entirely, so your key looks and works like new again.

We would not recommend it. When you buy a used car, we recommend erasing the previous owner’s keys from the vehicle’s memory and programming a fresh set, so only your keys can access and start the car.

Dealer quotes often cover only the cost of the key itself, not the cutting or programming. Ask for the full, all-in cost, including programming, so you are comparing like for like against our quote.

We need to confirm that you are the vehicle’s owner before we cut or programme any key. Bring your National ID or driving permit along with your car’s ownership documents.

Our workshop on Rubaga Road is open Monday to Saturday, 8:00am to 5:00pm, and Sunday, 11:00am to 3:00pm. Calls are answered 24 hours a day, every day of the week.

It depends on your vehicle’s make and model, the type of key it uses, and whether programming is required. Call us with your vehicle’s details and we will talk you through the cost before any work begins.

Both are possible. For many jobs our mobile technicians can come to your home, office or roadside with the tools they need. For more involved ignition or diagnostic work, we may ask you to bring the vehicle to our workshop.

It depends on the vehicle and the type of key. Some jobs are straightforward, others need more diagnostic work. We will give you a realistic estimate for your specific vehicle once we have looked at it.

Yes. We cut and programme keys for a range of motorcycle brands, including the models commonly used for boda bodas, alongside our car and light commercial vehicle work.